Central settlement customer service

Our multi-award-winning customer service is based on highly qualified employees, personal address and the fastest possible processing of your inquiries.

We are the first point of contact in the ongoing process of the central settlement. Essentially all questions concerning the document entry and document processing are clarified here.

Your questions and comments are of tremendous value to us and contribute to the ongoing optimisation of the central settlement process. Naturally we will forward your inquiry to the relevant departments should we not be able to help you directly.

 

You can reach our team centrally here:

 

            Phone              +49 (0) 7154-206-399

            Fax                  +49 (0) 7154-206-7399

            Email               service(at)rsb-bank.de

                                   
Office hours:

Monday until Thursday from 8 am to 4.30 pm

Friday from 8 am to 3.30 pm

 

We are working with an efficient ticket system to ensure a smooth and fast processing. For each operation a specific ticket number is assigned. In doing so a concrete allocation is enabled in case of possible queries.