Imprint

RSB Retail+Service Bank GmbH
Bahnhofstr. 82
70806 Kornwestheim
Postfach 18 10
70799 Kornwestheim
Tel.: 07154/206-9
Fax: 07154/206-7009
E-Mail: info(at)rsb-bank.de

Management Board

Bernd Hoffmann
Oliver Hoidn

Bank Code (Bankleitzahl): 604 220 00
BIC: SABUDES1XXX
VAT ID No.: DE 146126158

Commercial Register

Registered at the Local Court (Amtsgericht) Stuttgart
Commercial Register Number: HRB 200103

Competent Supervisory Authorities

Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Str. 108, 53117 Bonn
and
Marie-Curie-Straße 24–28, 60439 Frankfurt am Main

European Central Bank
Sonnemannstraße 20, 60314 Frankfurt am Main

Data Protection

RSB Retail+Service Bank GmbH
Attn: Data Protection Officer
Bahnhofstr. 82
70806 Kornwestheim
Phone: +49 7154/206-9
Fax: +49 7154/206-7009
Email: datenschutz(at)rsb-bank.de 

Complaint Management

RSB Retail+Service Bank GmbH
Complaint Management
Bahnhofstr. 82
70806 Kornwestheim
Phone: +49 7154/206-9
Fax: +49 7154/206-7009
Email: beschwerdemanagement(at)rsb-bank.de 

Deposit Guarantee Scheme

The bank is a member of the Deposit Protection Fund of the Association of German Banks (Bundesverband deutscher Banken e.V.) and the Compensation Scheme of German Banks (Entschädigungseinrichtung deutscher Banken GmbH).
For further details, please refer to Section 20 of the General Terms and Conditions, the “Information Sheet for Depositors,” and the website of the Compensation Scheme at www.edb-banken.de.
The currently applicable protection limit per customer can be viewed at www.einlagensicherungsfonds.de.

Alternative Dispute Resolution (ADR)

RSB Retail+Service Bank GmbH is a member of the Association of German Banks (Bundesverband deutscher Banken e.V.), Berlin.

Consumers may contact the Ombudsman of the Private Banks, to which the bank is affiliated, for resolving disputes with the bank.
If the complaint concerns a payment services contract (§ 675f BGB), non-consumer customers may also contact the Ombudsman.

Details are set out in the "Rules of Procedure for the Settlement of Customer Complaints in the German Banking Industry," which are available on request or online at www.bankenverband.de.

Complaints must be submitted in text form to:
Customer Complaint Office
Association of German Banks (Bundesverband deutscher Banken e.V.)
P.O. Box 04 03 07
10062 Berlin
Email: ombudsmann(at)bdb.de 

Information on the European Online Dispute Resolution Platform

The European Commission has established an Online Dispute Resolution (ODR) platform for consumers and businesses under:
https://ec.europa.eu/consumers/odr/.
Consumers may use this platform for out-of-court resolution of disputes arising from online contracts with EU-based businesses.

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